Terms & Conditions

Welcome to Andrew Store! 🛍️
These Terms and Conditions govern all purchases, orders, and transactions made through our store. By browsing or placing an order, you agree to be bound by these Terms.

1. Product Information & Quality 📝

Andrew Store specializes in home cleaning and care solutions, including stone coating sprays, rust removers, foam cleaners, grease cleaners, defrosting sprays, jewelry cleaners, personal care serums, and cleaning accessories. All items are inspected prior to shipment 💯. Please note that minor color variations due to screen settings and slight measurement tolerances do not constitute defects. We reserve the right to update product formulas or packaging without prior notice.

2. Pricing & Payment 💰

All displayed prices are final with no hidden fees ✅. Full payment is required at the time of order placement. We reserve the right to cancel unpaid orders. In the event of a pricing error, we will contact you to reach a fair resolution.

3. Order Processing & Shipping 🚚

Orders are processed and dispatched within 1–3 business days. We offer worldwide tracked shipping 📍. Standard international delivery takes 10–25 business days, depending on destination and customs clearance. We are not responsible for delays caused by force majeure, customs inspections, or local carrier disruptions.

4. Customs & International Duties 🌍

Customers are responsible for any import duties, taxes, or customs fees applicable in their country. All products are declared accurately in accordance with international regulations. Note: Certain products sold at Andrew Store — including sprays, solvents, foam cleaners, rust removers, and chemical-based solutions — may be subject to additional customs scrutiny in certain countries. Please verify your local regulations before placing an order.

5. Return & Refund Policy 📦

We are committed to fair after-sales support 💌:

• Damaged, defective, incorrect, or missing items: Contact us within 7 days of delivery with photo or video evidence for a full refund, replacement, or appropriate compensation.
• Personal preference returns: Return shipping is the customer's responsibility; items must be unused and in original packaging.
• Opened or used products (including cleaning sprays, foam cleaners, rust removers, serums, and personal care items) cannot be returned for hygiene and safety reasons, unless defective upon arrival.
• Customized orders are non-refundable.

6. Wholesale & Bulk Orders 📈

Andrew Store welcomes bulk inquiries across our full product range 🎉 — from cleaning sprays and rust removers to personal care and home accessories. Bulk buyers receive exclusive pricing and priority fulfillment. Please contact us to discuss quantities, pricing, and terms.

7. Intellectual Property Rights ©️

All content on Andrew Store is protected under applicable intellectual property laws. Unauthorized reproduction or commercial use is strictly prohibited.

8. Prohibited Use & User Obligations 🚫

You agree to use our products solely for their intended household, personal care, or maintenance purposes. This includes proper use of all cleaning agents, sprays, and care products sold at Andrew Store. Misuse, unauthorized resale, or illegal use is strictly prohibited. Liability arising from improper use rests solely with the customer.

9. After-Sales Support 💬

Our team is available during business hours to assist with product, order, shipping, and after-sales inquiries. Whether you have questions about a specific product or need help with your order, we aim to respond promptly — your satisfaction is our priority.

10. Force Majeure & Dispute Resolution ⚖️

Andrew Store is not liable for disruptions caused by events beyond our reasonable control. All disputes will be addressed through open, good-faith communication.

11. Updates to These Terms ✅

We reserve the right to update these Terms at any time. Continued use of Andrew Store following any updates constitutes acceptance of the revised Terms.